Pinpoint Traveler’s Covid Policy

Our health protocols and procedures to keep everyone safe.

We understand the concerns around Covid restrictions and the continuing uncertainties related to travel and tours. You can review our full Terms and Conditions for more information related to our general company policies and cancelation terms. The following are the steps we have specifically taken to address Covid-related concerns.

Pinpoint Traveler’s Tours

We offer small-group walking tours as well as private vehicle tours. We follow health and safety protocols for all of our tours and ask for the cooperation and assistance of our guests. We thank you in advance for your understanding.

General Cancelation Policies:

We offer a very flexible cancelation policy for all of our walking and public transit tours: you may cancel up to 24 hours in advance and receive a full refund. 

For private tours by vehicle, you can receive a full refund up to 1 week (168 hours) before departure.

What you can expect during a private vehicle tour:

For our private vehicle tours, only the guide is outside of your group. Your driver-guide observes all local recommendations and general health and safety protocols.

 

  • Guides will wear a face mask inside the vehicle
  • Face masks are also required for guides in public areas 
  • Transportation vehicles are regularly sanitized 
  • Guides are required to regularly wash their hands 
  • Regular temperature checks are conducted for staff

What you can expect during small-group tours:

During our small-group food and city tours, you can expect your guides to comply with all health and safety recommendations. We ask that our guests assist us in this endeavor to keep each other safe. We ask the following of our guides: 

 

  • Face masks are required for guides in public areas
  • Guides are required to regularly wash their hands
  • Regular temperature checks are conducted for staff

If you have any questions or concerns about our health and safety protocols, please feel free to contact us.